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Phone Support
+91 879 9753 527

Email Support

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Frequently Asked Questions (FAQs)

How do I start a shoot?

Once you have logged in to the app, Click on the "Add Shoot" button to start a shoot. You will need to select a product category in  " Shoot Setup"

What do I do if my Product Category is not there?

Incase the product category you which to shoot is not there, please select "Other Category" and shoot your product there. You will see grid lines to guide you on how to best frame your product for the shoot. Also, please send a request to support@dresma.com and we will add your product overlays for your next photoshoot.

What image file outputs do you provide?

By default our system generates JPG files and also provides PNGs at no additional cost. Should you need any other formats like PSD or TIFF files, please get in touch with the support team.

It has been more than 24 hours since my shoot, I have not yet received my images. What should I do?

Please go back to your shoot and confirm that you have clicked on "Finish Shoot"